Club Shop FAQ

If your question is not in the list below please email sales@chromasport.co.uk or if you would prefer to phone us then give the customer services team a call on 01733 262526.

• Q – How do I set up a club shop?
• A – Once you have decided on a range for your club you will need to speak to the Sports Manager or another member of staff to get the club shop set up.

• Q – How do I order from the club shop?
• A – You can visit us in store or purchase online once your club shop is set up.   

• Q – Do I have to pay for the club shop to be set up and maintained?
• A – Club shops are free to set up and maintained as long as the site is used accordingly, and spending is at an agreed level.  The club shop will be the property of Chromasport School & Teamwear Limited

• Q – Can I visit the store?
• A – Yes, we are open 6 days a week and have sample clothing and changing rooms for adults and children to try on samples or goods ordered. 

• Q – Can I cancel or change an order once it is placed?
• A – Once your order has been placed you cannot change it online. If you have made a mistake please contact us as quickly as possible. If your order has not been processed, then we will attempt to make the necessary amendments for you. Unfortunately, if your order has been embroidered or dispatched, we will not be able to amend or cancel it and you will need to return it, following our returns procedures.

• Q – How long until I receive my order?
• A – You will be informed by email when your items are despatched. Thereafter delivery can take up to 7 working days as items are sent via Royal Mail 1^st class or via our 2^nd class courier service

• Q – What if I have not received my order?
• A – You will be informed by email when your items are despatched. If you do not receive it within 7 working days, then please email our customers services team or call us on 01733 262526

• Q – What do I do if incorrect, defective or damaged goods are delivered?
• A – In the unlikely event that you receive items which were not what you ordered, or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the school uniform items in question. Provided that you notify us of the problem by emailing us within 3 working days of delivery of the goods plus return them to us if we request you to. This does not affect your statutory rights.

• Q – What happens if an item is out of stock?
• A – You can continue placing an order and we will aim to fulfil this within 7 – 14 working days. If for any reason we cannot meet this, we will contact you giving you a forecasted delivery date. You will be asked if you are happy to wait until the item is back in stock or cancel and receive a refund.

• Q – Does the sportswear have the logos and printing already applied?
• A – Items are delivered blank and will be embroidered and printed onsite in line with the approval received from the customer.

• Q - Are you open weekends?
• A – We are open Saturdays 9:00am – 13:00pm.  These hours may be extended in the summer holidays.

• Q – Can I return embroidered or printed items?
• A – Once you have approved the artwork for the items in question they cannot be returned unless a mistake has been made or the items or embroidery or printing is faulty. 

• Q – Can I collect from store?
• A – Of Course! When placing your order there is a field called delivery Method and if you click on it there is an option to collect from store for free!  Chroma will contact you when your items are ready for collection.