Schoolwear FAQ

If your question is not in the list below please email school@chromasport.co.uk or if you would prefer to phone us then give the customer services team a call on 01733 262526.

• Q – How do I return an item?
• A – If for any genuine reason you are unhappy with any school uniform item that you have purchased from us, you can return the item. Please refer to our returns policy. 

• Q – What do I do if incorrect, defective or damaged goods are delivered?
• A – In the unlikely event that you receive school uniform items which were not what you ordered, or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the school uniform items in question. Provided that you notify us of the problem by emailing us within 3 working days of delivery of the goods plus return them to us if we request you to. This does not affect your statutory rights.

• Q – Does the uniform come with logos and printing already applied?
• A – Items are as per the images on the school shop.  All items come with logos where applicable

• Q – How do I know that my order has been submitted?
• A – Once your order has been placed, you will receive a confirmation email detailing the order and giving you an order number.

• Q – Can I cancel or change an order once it is placed?
• A – Once your order has been placed you cannot change it online. If you have made a mistake, please contact us as quickly as possible. If your order has not been processed, then we will attempt to make the necessary amendments for you. Unfortunately, if your order has been embroidered or dispatched, we will not be able to amend or cancel it and you will need to return it, following our returns procedures.

• Q – What happens if an item is out of stock?
• A – You can continue placing an order and we will aim to fulfil this within 7 – 14 working days. If for any reason we cannot meet this, we will contact you giving you a forecasted delivery date. You will be asked if you are happy to wait until the item is back in stock or cancel and receive a refund.

• Q – The size I would like is not showing?
• A – In most products the in between sizes do not exist (e.g. 4/5, 6/7, 8/9 etc). Therefore, for a 4/5 you would need to order either 3/4 or 5/6.

• Q – How long until I receive my order?
• A – You will be informed by email when your items are despatched. Thereafter delivery can take up to 7 working days as items are sent via Royal Mail 1^st class or via our 2^nd class courier service

• Q – What if I have not received my order?
• A – You will be informed by email when your items are despatched. If you do not receive it within 7 working days, then please email our customers services team or call us on 01733 262526

• Q - Are you open weekends?
• A – We are open Saturdays 9:00am – 13:00pm.  These hours may be extended in the summer holidays

• Q - Can I have my order delivered to my school?
• A – Most Schools will not allow this. However, if your school allows this option, they will inform the parents of the process and will liaise with Chroma to organise this.

• Q – Can I visit the store?
• A – Yes, we are open 6 days a week and have sample clothing and changing rooms for all schools for children to try. 

• Q – Can I collect from store?
• A – Of Course! When placing your order there is a field called delivery Method and if you click on it there is an option to collect from store for free!  Chroma will contact you when your items are ready for collection.